Question 1

How soon in advance do I need to book?

Accepted Answer

We recommend you book as early as possible to ensure you get your preferred day and time slot. In the event you would like a treatment outside our opening hours, please use the contact us form and we’ll try to accommodate you as best as possible.

Question 2

How do I book treatments?

Accepted Answer

The fastest and easiesy why to book any treatments is online where you will be directed to the app or Fresha site . Alternativley you can call 07521973903 and leave a message for Naomi and she will respond as soon as possable as she is usally with a client.

Question 3

What is the Cancellation Policy?

Accepted Answer

At Pure Rejuvenation we operate a 24-hour cancellation policy to change or modify your booking. Cancellations under 24 hours will be charged at 50%  of the total booking. 75'% of the booking will be charged with less than 2 hours notice given.

Question 4

What if I'm running late for my appointment?

Accepted Answer

Please inform your therapist as soon as possible, as this may affect your treatment time. 100% of the appointment cost will be charged if you are late.

Question 5

Hygiene and safety measures are in place?

Accepted Answer

We prioritise your safety by implementing the following measures:

Hand sanitiser is available upon arrival.
We can wear a face mask during your treatment if you prefer.
 Surfaces and contact points (e.g., door handles) are sanitise.  Please note that cancellations due to illness within 24 hours of your appointment will still incur a charge.