Pure Rejuvenation

Last updated: February 2026

This Returns Policy applies to products purchased from Pure Rejuvenation online or in person.

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1. Your Right to Return (Online Purchases)

Under the Consumer Contracts Regulations, you have the right to cancel most online purchases within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused

• Items must be in original, resalable condition

• Items must be returned within 14 days of notifying us 

• Proof of purchase is required

To request a return, please contact:
📧 Info@purerejuvenation.co.uk

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2. Hygiene and Safety Exemptions

For hygiene and safety reasons, we cannot accept returns of:

• Opened skincare products

• Used oils or creams

• Products sealed for hygiene purposes once unsealed

• Personal care items where the seal has been broken

This does not affect your statutory rights if an item is faulty.

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3. Faulty or Incorrect Items

You are entitled to a refund, repair or replacement if goods are:

• Faulty

• Not as described

• Not fit for purpose

Please contact us within 30 days of receipt if you believe an item is faulty.

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4. In-Person Purchases

Items purchased in person are covered by the Consumer Rights Act 2015.

We do not offer refunds for unwanted in-person purchases unless the item is faulty.

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5. Refunds

Where a return is approved:

• Refunds are made to the original payment method

• Refunds are processed within 14 days of receiving returned goods

• Return postage is the customer’s responsibility unless the item is faulty

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6. How to Return an Item

To request a return, please follow these steps:

Step 1 — Contact Us
Email us at Info@purerejuvenation.co.uk within 14 days of receiving your order. Please include:

• Your full name

• Order number (if available)

• Item(s) you wish to return

• Reason for return

​We will confirm whether your return is eligible and provide return instructions.

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Step 2 — Package the Item
Please ensure the item is:

• Unused

• In its original packaging

• In a resalable condition

• Securely packaged to prevent damage in transit

​We recommend obtaining proof of postage, as we cannot be responsible for items lost in return transit.

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Step 3 — Send the Item Back
Once approved, return the item to the address provided in our reply email.

Unless the item is faulty or incorrect, return postage costs are the responsibility of the customer.

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Step 4 — Refund Processing
Once we receive and inspect the returned item:

• Approved refunds will be issued to the original payment method

• Refunds are processed within 14 days of receiving the returned goods

• We will notify you by email once your refund has been processed

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7. Contact

Pure Rejuvenation
📧 Info@purerejuvenation.co.uk
🌐 www.purerejuvenation.co.uk

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