Pure Rejuvenation

Last updated: February 2026

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1. Order Processing

Orders are typically processed within 2–5 working days.

You will receive confirmation once your order has been dispatched.

Processing times may be longer during busy periods.

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2. Delivery

• Delivery times are estimates only

• We use trusted postal or courier services

• We are not responsible for delays outside our control

• Risk passes to you once the order has been delivered

If your order has not arrived within a reasonable time, please contact us.

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3. Delivery Address

Please ensure your delivery details are accurate at checkout.

Pure Rejuvenation is not responsible for delays or losses caused by incorrect addresses provided by the customer.

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4. Lost or Damaged Parcels

If your parcel arrives damaged or appears lost:

• Contact us within 48 hours of delivery (for damage)

• Contact us within 7 days of expected delivery (for missing items)

We will work with the courier to investigate and resolve the issue.

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5. Click & Collect (By Appointment Only)

Pure Rejuvenation offers Click & Collect for selected orders.

• Collection is by appointment only

• You will be notified when your order is ready within 1- 2 Working days. 

• Collection details and time slots will be arranged by email

• Please do not attend without confirmation

Orders not collected within a reasonable time may be cancelled and refunded at our discretion.

We may request proof of purchase and/or photo ID at collection.

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6. Local Delivery — Mayland Area

We offer local hand delivery within Mayland and nearby areas where available.

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6.1 Delivery arrangements

• Local delivery is carried out by car

• Delivery days and times will be agreed in advance

• Someone must be available to receive the order

• We may contact you to arrange a suitable delivery window

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6.2 If no one is available

If no one is available at the agreed time:

• We may attempt redelivery

• An additional delivery fee may apply

• Alternatively, the order may be returned to Click & Collect status

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6.3 Delivery area

Local delivery is currently limited to Mayland and the immediate surrounding areas.

We reserve the right to decline local delivery requests outside this area.

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6.4 Risk and responsibility

Risk passes to you once the order has been:

• handed to you, or

• left in a safe place at your request

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7. Contact

Pure Rejuvenation
📧 Info@purerejuvenation.co.uk
🌐 www.purerejuvenation.co.uk